FAQ
Contact us for other concerns and inquiries.
Getting Started: Learn About Your Account
Why would I use My Refund Guy?
The FBA application takes away the massive hassle of going through all of the reports and hoops needed for you to file a reimbursement case to Amazon.
Can I demo the platform?
View demo HERE.
How do I sign up?
Sign up on this page: 000
What information will I need to get started?
You must be an Amazon Pro Seller in order to use My Refund Guy — we’ll need you to authorize us with Amazon MWS API credentials to import all of your store front data and add the case manager as a SellerCentral User.
Is my information secure?
Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your informaton.
What is your fee?
We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns.
How do I pay?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Can I cancel the service at anytime? How do I cancel my service?
Yes, there are no long-term contracts. Simply notify us through email, casemanager@myrefundguy.com
What happens to my data when I cancel?
After filing the service cancellation, we’ll halt the reimbursement service immediately and delete all your data.
Support Center: How We Get Your Money Back
What information will I need to get started?
You must be an Amazon Pro Seller in order to use My Refund Guy — we’ll need you to authorize us with Amazon MWS API credentials to import all of your store front data and add the case manager as a SellerCentral User.
Is my information secure?
Yes, we are using Amazon’s infrastructure (AWS) advanced encryption to store your informaton.
What is your fee?
We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns.
How do I pay?
We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.
Can I cancel the service at anytime? How do I cancel my service?
Yes, there are no long-term contracts. Simply notify us through email, casemanager@myrefundguy.com
What happens to my data when I cancel?
After filing the service cancellation, we’ll halt the reimbursement service immediately and delete all your data.
Why Choose My Refund Guy?
Easy, Quick, and Complete
We do summarize all details with easy steps, quick reimbursement claim fields and complete details why amazon owes you money.
Affordable: No Upfront Costs
We ensure that you’ll get money back from amazon. We only charge a 25% commission fee after we’ve successfully gotten you paid. No upfront fees. No commission costs until we successfully get you your money.
We Process Everything
Our Case Manager will take care of the entire reimbursement process so you don’t have to. We do all the work for you!